How can we help you?

Frisco Maids offers the following type of cleaning service:

• Regular Scheduled Cleaning:
  • Weekly
  • Bi-weekly
  • Monthly (every four weeks)
• Regular Clean
• Detail Clean
• Move In/Out
• Other (We accommodate any type of clean. For any customer cleaning, just let us know what you need)

Yes, we certainly do! We regularly offer a variety of cleaning specials, discounts, and seasonal promotions to help you get the best value for our services. Whether you’re looking for a one-time deep cleaning, ongoing maintenance, or even a gift certificate for someone special, we may have a special offer that fits your needs.

We also provide discounts for recurring services, so if you schedule regular cleanings, you could save even more. Additionally, we occasionally run limited-time promotions and offer referral bonuses for recommending our services to friends and family.

Feel free to reach out or check our website for the latest deals and coupons. We’re happy to help you take advantage of any current offers to ensure you get the best possible price!

Yes, we provide all the cleaning supplies and equipment needed to make your home or office shine. But if you have specific cleaning products or equipment you prefer, such as a special vacuum or your own cleaning solutions, we are more than happy to accommodate.

Just let us know in advance, and we’ll ensure your requests are followed to make your experience as personalized as possible.

Getting started with our maid service is easy! Simply call us for a free consultation, and we’ll be happy to provide an estimate over the phone based on your home’s specific needs. Many of our clients opt to begin with an initial deep cleaning, which is an ideal way to bring your home up to a high standard of cleanliness.

A detail cleaning is more labor-intensive because we focus on every nook and cranny, ensuring that your home is thoroughly cleaned from top to bottom. Once this deep clean is done, it becomes much quicker and easier to maintain that level of cleanliness with routine services.

After the initial cleaning, you can choose a frequency that works best for you—whether it’s weekly, bi-weekly, or monthly cleanings. If you’d prefer, we can also start with a regular cleaning right away. While it requires less time than a detail clean, a first-time regular cleaning still involves more work than a standard scheduled service, as we’re getting your home to the level it needs to be for ongoing maintenance.

Regardless of how you choose to start, rest assured that we take cleaning seriously. Our team is committed to delivering exceptional results and leaving your home spotless.

Feel free to reach out if you have any more questions or would like to schedule your first cleaning!

The first step is to communicate your specific wants and needs with our team to ensure that everything is clear. Let us know if you have any particular preferences or instructions, such as how to handle pets, keys, alarms, or anything unique about your household.

If there are specific areas that need extra attention or any pet peeves you’d like us to address, this is the time to mention them. By doing so, we can ensure we bring the appropriate supplies and are fully prepared to tackle these concerns during the initial visit.

If you have a “To-Do” list or particular tasks in mind, that’s completely fine! Feel free to email it to our office so we can make sure enough time is scheduled to complete everything. We’re happy to work with specific instructions and focus on the areas that matter most to you, even if it’s room by room.

One of the things that can slow down the cleaning process is clutter. While our team is eager to get started on the actual cleaning as soon as they arrive, they may first need to pick up any items left out, such as newspapers, toys, dishes, or clothing.

Tackling these beforehand can help us dive right into the deep cleaning. Knick-knacks, while cherished, can also accumulate dust and grime. If you have many decorative items on shelves or surfaces, it may take additional time to carefully clean around them. We don’t mind doing this, but it’s important to be aware that it can extend the cleaning time.

Ultimately, it’s a good idea to prioritize what matters most to you. For instance, do you prefer that we spend more time picking up the kids’ toys and clothes or really focus on deep cleaning the kitchen or bathroom? Of course, we’ll always take care of the clutter we find, but excessive amounts may lengthen the process. Preparing in advance allows us to focus more on the deep cleaning tasks, making the best use of the time you’ve scheduled.

Yes, definitely! Communication is key to ensuring we meet your expectations. If you have any special requests or specific areas you’d like the team to focus on, leaving a note is a great way to communicate that. However, if your request requires additional time or falls outside the standard service, we recommend reaching out to our office directly. This allows us to properly adjust the schedule and ensure that the team has enough time to complete the job to perfection.

After the first cleaning, we always follow up with our clients to gather feedback. We understand that every client has unique needs, preferences, and expectations, so the more information you provide, the better we can tailor our services to you. Whether it’s a specific cleaning method or a particular area you want extra attention on, your feedback is invaluable in helping us improve and meet your standards.

Our team strives to deliver impeccable service, but we understand that occasional misunderstandings can happen—we’re only human, after all! That’s why we always welcome the opportunity to address any concerns and enhance our service. Your satisfaction is our top priority, and we’re committed to delivering the best possible cleaning experience.

Absolutely! A professional house cleaning service is a thoughtful and practical gift for any occasion, whether it’s a birthday, holiday, housewarming, or just a special treat for someone who could use a break from their regular cleaning routine. We offer gift certificates tailored to your needs, whether it’s for a one-time deep clean or recurring services, covering homes, offices, condos, or apartments.

You can choose the amount of time or frequency that fits your budget, and the recipient can schedule the cleaning at their convenience. Whether they need a specific room cleaned or the entire property, our flexible service allows for customization to suit any living or working space.

To purchase, simply send us an email or give us a call, and we’ll work with you to create the perfect gift certificate. We can even email it directly to the recipient or send it to you to present as you like. It’s a great way to give the gift of time and a fresh, clean space with Toronto Maids!

Please provide 48 hour notice for all cancellations. There is a $70.00 fee for cancellations occurring within 48 hours of the scheduled service. 

We take pride in offering great value for our house cleaning services. Our rates are based on the average time it typically takes to clean your home, calculated in half-hour increments. For regular flat-rate cleanings, we estimate the time based on the size and condition of the home. However, if your home is not found to be in “average” condition, we may charge an hourly rate for the extra time needed to ensure a thorough cleaning.

Our commitment to you, including our rates, service quality, and satisfaction guarantee, remains consistent whether you book a one-time cleaning or sign up for recurring services like weekly, bi-weekly, or monthly cleanings.

In fact, the more frequently we clean your home, the more efficient the process becomes as our team gets familiar with your space. This means that with more frequent services, your cleanings will generally take less time, reducing your overall cost. For example, weekly cleanings are typically less expensive than bi-weekly, bi-weekly less than monthly, and monthly cleanings less than a one-time service.

If you have any specific questions about our rates or would like a personalized estimate, feel free to reach out—we’re happy to help!

Never! We believe in earning your trust and business with every clean, rather than locking you into a contract. Our goal is to consistently deliver high-quality service that makes you want to return, and we’ve built our reputation on doing just that.

We understand that flexibility is important, which is why we offer our services without the need for long-term commitments. Whether you need a one-time deep clean, recurring services, or a custom cleaning schedule, you’re free to adjust your service as your needs change, with no obligations.

Our focus is always on providing exceptional service, and we’re confident that once you experience our cleaning, you’ll continue choosing us without the need for a contract.

We are available to make your home sparkle Monday through Friday. If you prefer a weekend cleaning, we also offer services on Saturdays, though please note that our rates are higher for this day.

Whether you’re looking for a one-time clean or ongoing services—weekly, bi-weekly, or monthly—we have flexible scheduling options to meet your needs. Simply contact us to discuss availability and book a time that works best for you.

We place reminder calls the day before your scheduled house or office cleaning. An estimated time of arrival (ETA) will be provided at that time. The ETA will be as accurate as we can possibly make it (e.g. around 12, give or take an hour).

Each of our cleaning team has approximately 2-5 jobs scheduled each day. The clients scheduled before you, as well as traffic sometimes will impact the accuracy of our arrival time.

We do make every attempt to arrive very close to our scheduled time, but some things are out of our control. We ask for your understanding if we are running behind.

If you have a critical timing issue, please let us know, and we will do our best to try to accommodate it.

At Toronto Maids, we typically send out teams based on the size of your home, its location, and your personal preferences. Our teams are usually made up of either one or two professional cleaners. For most homes, we find that a two-person team works best, ensuring an efficient and thorough cleaning within a reasonable amount of time.

For larger properties or more extensive cleaning jobs, we can assign additional team members to ensure the work is completed to the highest standard without taking up too much of your time. If you have a preference for either a smaller or larger team, just let us know, and we’ll do our best to accommodate your needs.

Payment is due at the time of service to ensure a smooth and seamless process. We offer several convenient payment options for your flexibility, including cash, check, and all major credit cards such as Visa, MasterCard, American Express, and Discover.

If you have any questions about payment or need assistance with setting up a payment method, feel free to contact us. We’re happy to help make the process as simple and convenient as possible.

We call all our clients the day before the first scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can’t get in to clean, a $70.00 fee will be assessed. This is a minimal fee that is in place to cover the cost of our transportation, and our employee wages as they travel to and from your home.

Please call us to cancel prior to the scheduled cleaning day to avoid this charge.

Yes, you can trust Toronto Maids with complete confidence.

All of our employees undergo thorough background checks and are insured for your peace of mind. When it comes to allowing someone into your home, safety and trust are paramount, and we take these responsibilities very seriously. No matter who you hire to clean your home, it’s always essential to ensure they’ve passed a criminal background check.

At Toronto Maids, we have a rigorous screening process. We’ve turned down hundreds of applicants who may have cleaning experience but have a criminal record, including theft or other convictions. We believe that trustworthiness is non-negotiable, which is why we only hire individuals who meet our high standards of integrity.

When we send someone to clean your home or office, you can be assured that they are not only experienced and reliable but also someone we would trust in our own spaces. If we wouldn’t trust them in our homes, we won’t send them to yours. Your safety and satisfaction are our top priorities, and we work hard to earn and maintain that trust.

Of course. Sending out the same team allows that team to learn how to clean your home efficiently and effectively. Also, there is a less chance that breakage of valuable items will occur. If a team member is sick or cannot make it that day, we will send another team to ensure you receive service.

For the first cleaning, we recommend that you be present to meet the professional house cleaners and ensure they understand any specific preferences or areas of focus you may have. It also gives you the opportunity to observe the quality of their work firsthand. However, if you’re unable to be there, that’s perfectly fine as well.

Once we’ve established a routine, most of our clients find it more convenient to provide us with a key so we can clean while they’re away. We take security very seriously—all keys are carefully stored and secured when not in use. If you prefer not to provide a key, you can also hide one on your property for the cleaning day. In that case, please contact our office with the key’s location so we can inform the cleaning team ahead of time.

Whether you’re home or away, you can trust that your space will be in good hands, and we will take care of everything with the utmost professionalism and respect for your home.

House cleaning is hard work. The first time we come out to clean your home or office, the job is scrubbing intensive as we get all areas cleaned to sparkling high standards.

Depending on the initial level of grime and clutter, a first-time cleaning can take 1.2-2.0 times longer than subsequent cleanings. It obviously takes longer to clean a tub or shower that has a lot of build up than a tub that’s been cleaned frequently. We will clean to whatever style you wish, but left to our own devices, we clean until your home shines.

Please call us within 24 hours if something was missed during your cleaning. We try very hard to please our clients, but sometimes we do make mistakes. We guarantee our services, so we will return to correct the problem at no additional charge.

If something small was missed that you would just like to bring to our attention. Please do call, email, or leave a note for the team the next time they come out. But please do let us know, we would not want to make the same mistake twice. Communication is very important. If we don’t hear from you, we will assume everything is well.

We welcome all feedback that helps us improve our service to you.

We treat your home or business with as much care as if is was our own, and of course we carry insurance if there is an unfortunate mishap. If you have any irreplaceable or high value items in your home, please notify us so we do not risk damaging them.